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Frequently Asked Questions
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What should I do if I need to cancel or reschedule an appointment?To avoid charges, please cancel your appointment by contacting us at least 24 hours in advance before the scheduled appointment. Appointments cancelled within 24 hours or no-shows will incur the full service cost. NDIS appointment cancellations will follow applicable governing bodies and policies. For our complete terms and conditions, kindly get in touch with us. If you wish to reschedule, simply contact our friendly admin staff via phone or email, and we will get it sorted for you.
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Can I come to your clinic?No, we do not have a clinic location that you can come to, as we specialise in mobile healthcare services, which means we will provide services in the comfort and convenience of a location of your choice.
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Do I need a referral?Private consultations do NOT require a referral from a doctor. However, Workers compensation, Comprehensive Third Party (CTP), Department of Veteran Affairs (DVA) and Enhanced Primary Care plans (EPC) do require a referral from a doctor.
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Does the consultation fee cover everything including travels?Yes, our consultation fees cover absolute everything including travels of our therapists to your place. There will not be any hidden costs.
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How do I make an appointment?To make an appointment, simply fill in the form in the “book” tab. Alternatively, feel free to call or email us and our friendly admin staff will help you decide the right service for your treatment, at a time and place that suits you best.
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What payment methods do you accept?We accept all major credit and debit card payments, cash, private health insurances and so on. In addition, we will ensure a smooth claiming process if your services are externally or government funded (eg. HCP, NDIS, DVA, EPC, worker’s compensation). All you need to do is to enjoy the services and we will take care of all the hassles.
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